United Bank for Africa Plc (UBA) – 2017 Recruitment for Entry Level Customer Service Officers

United Bank for Africa Plc (UBA) – 2017 Recruitment for Entry Level Customer Service Officers

United Bank for Africa Plc (UBA) is one of Africa’s leading financial centers, with operations in 20 African countries and 3 international financial centers: London, Paris and New York.

One of the groups founded in 1949 in Nigeria Father grown to become a pan-African financial services providerwith over 11 million customers, close to 1000 business offices touch points world.

Location: Lagos Island, Lagos, Nigeria

Job Type: Full Time

Industries: Banking / Finance & Investment

Role and Responsibilities

  • Handle customer inquiries and technology in line with clear service level agreements with other departments, respond to complaints / inquiries in a timely manner and produce an effective feedback mechanism in the course of duty
  • Log all queries using the Group Response Portal (GRP) or a CRM application ever.
  • Download and handling all open calls made in GRP.
  • Follow the CS (Customer Service) policies, processes and procedures in the performance and follow all the time.
  • escalate unresolved issues to the Team Lead. In the absence of Team Lead, immediately announced Head Customer Operation m.
  • Report system problems quickly to the Team Lead. Agent is fully responsible for his / her equipment before he / she is responsible for the upkeep of the best made tools.
  • Improve interaction and communication between the Divisions to increase the effectiveness and understanding of Customer service
  • Monitor personal call information and use it as a tool for continuous improvement.

Education Requirements

Location: Lagos Island, Lagos, Nigeria

Job Type: Full Time

Industries: Banking / Finance & Investment

Role and Responsibilities

  • Handle customer inquiries and technology in line with clear service level agreements with other departments, respond to complaints / inquiries in a timely manner and produce an effective feedback mechanism in the course of duty
  • Log all queries using the Group Response Portal (GRP) or a CRM application ever.
  • Download and handling all open calls made in GRP.
  • Follow the CS (Customer Service) policies, processes and procedures in the performance and follow all the time.
  • escalate unresolved issues to the Team Lead. In the absence of Team Lead, immediately announced Head Customer Operation m.
  • Report system problems quickly to the Team Lead. Agent is fully responsible for his / her equipment before he / she is responsible for the upkeep of the best made tools.
  • Improve interaction and communication between the Divisions to increase the effectiveness and understanding of Customer service
  • Monitor personal call information and use it as a tool for continuous improvement.

Education requirements

  • Minimum Educational level- Diploma (ond / HND) in a social science or related discipline Art.
  • Professional qualifications in contact center management, customer service, operations, quality management would be an advantage

Other Requirements:

Age: 27 years

Application closing Date

February 13th, 2017.

Methods of application

Interested and suitable candidates should:

Click here to apply online

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