MTN Recruitment Job Opportunities Application Deadline: 25 to 28th July, 2017 Apply now

MTN Recruitment Job Opportunities Application Deadline: 25th to 28th July, 2017 Apply now

 MTN The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognizable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.
We are recruiting to fill the vacant position below:

Job Title: Manager, Order Management
Location:
Lagos
Job Description

  • Manager Order Management is part of the Planning & Fulfillment team at the Opco supporting the Customer Order Management processes.
  • Support the Shareholder return strategy by developing and implementing Sales & Distribution processes that are aligned to achieve all the things on the business card. (I mean Grow Market Share, Grow ICT & Data Revenue, increased EBITDA margins, confirm Revenue, CAPEX Returns Management Net subscriber additions).
    • Participate in the review of business processes (headcount, process optimization, etc.), to drive efficiency have to ensure at least a 5% reduction in the official budget year-on-year.
    • help the department manage demand planning, development and the budget for next year and implement plans to achieve the desired targets.
    • Serve the Division’s internal customers and provide solutions to improve the customer experience.
    • Customer Order Management process of closing sales to MTN Dealers / distributors, MTN owned Stores, Direct suppliers to Customers (Bulk Orders). It closed management of customer master data including customer catalog and prices. These steps will involve interactions as well as direct contact with MTN customers I mean dealers and distributors.
    • Manager, Order Management supports the view, and an accountant for projects in Opco.
    • Strategic Partnership with MTN leadership team to drive awareness on expected behaviors and the impact on non-compliance on the bottom line results and company image / reputation.
    • Export strategy for the successful delivery of the MTN Group MTNN change the thinking focus on Customer centricity, including Perfect 10 Project.
  • Drive an increase in MTNN’s Net Promoter Score.
  • Approve request for creation of customer data
  • Approve all price updates prior to submission to Master data team
  • Liaise with master data team for any updates/amendments to data regarding customer master data updates
  • Ensure all customer records are up to date and ensure all customers have valid agreements- review annually
  • Ensure customers receive correct promotions/ pricing/ discounts
  • Validate customer creation or master updates including updates to price masters
  • Oversee liaison with Master Data Management Team and CoE for Customer Master Data related information / queries
  • Focus on improving and maintaining customer relationship
  • Support Senior Manager, Planning & Fulfilment in development of corrective actions or improvement initiatives based on customer order report reviews
  • Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
  • Maintain effective working relationships with internal and external suppliers.
  • Coordinate, coach and influence external partners and essential support departments across MTNN’s business units to deliver a seamless pre-sales and post-sales service experience.
  • Build and maintain productive relationship with key regional stakeholders to ensure effective and efficient regional stock availability and distribution and deal with related issues and problems.
  • Review and release customer orders based on assigned delegation of authority
  • Validate applicable restrictions or promotions on items to customers at the time of release of customer order
  • Manage credit limits assigned to the customers and ensure orders are within credit limit
  • Review credit limits to ensure credit worthiness- consider insurance cover for customers if applicable
  • Monitor SLAs for customer order processing and take corrective action, where required to ensure compliance with SLAs
  • Cancel orders – ensure reasons provided for cancelled orders are reasonable
  • Review the status of order on a periodic basis and analyse the reason for delay/open orders
  • Authorize any amendments to orders where Delegation of Authority is applicable
  • Hold discussions/escalations with relevant departments to ensure orders are processed/ dispatched in a timely manner
  • Take corrective measures in case orders are not processed within defined SLA
  • Liaise with customers to resolve any query/issues with related to customer order
  • Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
  • Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.
  • Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
  • Identify training requirements of team members, develop program to address knowledge gaps and implement training interventions for retail participants to ensure adequate knowledge of MTNN products.

MTN Recruitment Job Opportunities Application Deadline: 25 to 28th July, 2017 Apply now

Job Title: Officer, Inventory
Location:
Lagos
Slot: 3
Job Description

  • Officer, Inventory is part of the Planning and Fulfillment department and would support the Inventory processes at the Opco. The inventory management process covers both
  • Analysis of inventory to ascertain product obsolescence and providing reports to the appropriate levels for decisions related to obsolescence
  • Make adjustments in the inventory with the approval from approving authority and ensure adequate documentation with respect to adjustments required to be made in the books
  • Identify potential sensitive issues and escalate it to the appropriate level
  • Prepare periodic reports related to the inventory and submit to the appropriate level
  • Month end / year-end adjustments and closure of inventory related transactions
  • Liaise for the inventory requirement planning for the Opco and provide inputs on material planning
  • Liaise with Opco Business Partner for ABC (activity based costing) categorisation of the product and defining min-max level

Job condition:

  • Normal MTNN working conditions
  • May be required to work extended hours
  • Open plan office

Experience & Training

  • First degree in Supply Chain Management or related qualification
  • Fluent in English
  • Minimum of 1-2 years of experience in Supply Chain Management; with experience working with others
  • Experience working in a small to medium organization
  • Working knowledge of Oracle
  • Knowledge of inventory processes

Minimum Qualification:

  • BA, BEd, BEng, BSc, BTech or HND

How to Apply
Interested and qualified candidates should:
Click here to apply

Application Deadline: 28th July, 2017.

MTN Recruitment Job Opportunities Application Deadline: 25 to 28th July, 2017 Apply now

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