United Bank for Africa Plc (UBA) 2018 Recruitment for Entry Level Customer Service Officers

United Bank for Africa Plc (UBA) 2018 Recruitment for Entry Level Customer Service Officers

Did you know about the current United Bank for Africa Plc (UBA) 2018 Recruitment? would you mind if you will see reasons why you need to apply here for UBA Africa Recruitment?

United Bank for Africa Plc (UBA) is one of Africa’s leading financial centers, with operations in 20 African countries and 3 international financial centers: London, Paris and New York.

One of the groups founded in 1949 in Nigeria Father grown to become a pan-African financial services providerwith over 11 million customers, close to 1000 business offices touch points world.

Location: Lagos Island, Lagos, Nigeria

Job Type: Full Time

Industries: Banking / Finance & Investment

Role and Responsibilities

  • Handle customer inquiries and technology in line with clear service level agreements with other departments, respond to complaints / inquiries in a timely manner and produce an effective feedback mechanism in the course of duty
  • Log all queries using the Group Response Portal (GRP) or a CRM application ever.
  • Download and handling all open calls made in GRP.
  • Follow the CS (Customer Service) policies, processes and procedures in the performance and follow all the time.
  • escalate unresolved issues to the Team Lead. In the absence of Team Lead, immediately announced Head Customer Operation m.
  • Report system problems quickly to the Team Lead. Agent is fully responsible for his / her equipment before he / she is responsible for the upkeep of the best made tools.
  • Improve interaction and communication between the Divisions to increase the effectiveness and understanding of Customer service
  • Monitor personal call information and use it as a tool for continuous improvement.

United Bank for Africa Plc (UBA) 2018 Recruitment

Education Requirements

Location: Lagos Island, Lagos, Nigeria

Job Type: Full Time

Industries: Banking / Finance & Investment

Role and Responsibilities

  • Handle customer inquiries and technology in line with clear service level agreements with other departments, respond to complaints / inquiries in a timely manner and produce an effective feedback mechanism in the course of duty
  • Log all queries using the Group Response Portal (GRP) or a CRM application ever.
  • Download and handling all open calls made in GRP.
  • Follow the CS (Customer Service) policies, processes and procedures in the performance and follow all the time.
  • escalate unresolved issues to the Team Lead. In the absence of Team Lead, immediately announced Head Customer Operation m.
  • Report system problems quickly to the Team Lead. Agent is fully responsible for his / her equipment before he / she is responsible for the upkeep of the best made tools.
  • Improve interaction and communication between the Divisions to increase the effectiveness and understanding of Customer service
  • Monitor personal call information and use it as a tool for continuous improvement.

Education requirements

  • Minimum Educational level- Diploma (ond / HND) in a social science or related discipline Art.
  • Professional qualifications in contact center management, customer service, operations, quality management would be an advantage

Other Requirements:

Age: 27 years

Application closing Date

February 13th, 2018.

Methods of application

Interested and suitable candidates should:

Click here to apply online

Check here for more details on United Bank for Africa Plc (UBA) 2018 Recruitment

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